Unable to add new payment method after updating

  • Posts: 73
  • Thank you received: 8
  • Hikaserial Standard Hikashop Business Hikashop Essential
10 months 1 week ago #353248

-- HikaShop version -- : 4.7.4
-- Joomla version -- : 3.10.11
-- PHP version -- : 8.0.29
-- Browser(s) name and version -- : Firefox latest

Hi there,

I just updated the Hikashop Starter version to 4.7.4 in order to add the new Paypal Checkout payment method.

Unfortunately when I click the New button, the following page fails to load properly - please see the attached image.

I tried re-installing Hikashop Starter but still get the error. Any ideas what might be causing this?

Many thanks for any help.

Leila

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81708
  • Thank you received: 13104
  • MODERATOR
10 months 1 week ago #353250

Hi,

You have an old payment plugin which isn't up to date.
Turn on the "debug" setting of the joomla configuration and display that page again and the error message at the bottom of the page should point out which plugin is the problem.
Then, either update it or uninstall it if you're not using it and it will fix the problem.

Please Log in or Create an account to join the conversation.

  • Posts: 73
  • Thank you received: 8
  • Hikaserial Standard Hikashop Business Hikashop Essential
10 months 1 week ago #353259

Thank you for such a quick reply! And thanks for the advice.

In case it helps someone else, it seems that the plugin causing the problem was called: HikaShop Platron payment plugin. It was already disabled so I had to uninstall it - no problem since it was not being used.

Best wishes
Leila

The following user(s) said Thank You: Philip

Please Log in or Create an account to join the conversation.

Time to create page: 0.059 seconds
Powered by Kunena Forum