PayPal payment problem

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9 months 3 weeks ago #353972

-- url of the page with the problem -- :
-- HikaShop version -- : 4.7.4
-- Joomla version -- : 4.2.8

I just set up PayPal payments on the site. When I pay the invoice, although it is deducted from the customer's account, it does not add to my PayPal balance.
On the other hand, although it gives the successful payment message, it cancels the order in the orders section. I use Hiccup's guest payment option.
Please watch the link of the video.

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9 months 3 weeks ago #353989


Please provide these elements :
- Payment plugin setting via a screenshot (take good care that we need to see everything in your screenshot)
- Can you clarify what you mean by "paypal balance" ?
- Same idea for "Hiccup's guest payment option" ?
=> I mean, you process your order with Paypal, and so what is the Hiccup's guest payment option

Let's resume, what we are sure about your current issue, when you process an order with Paypal this order status is mute to "Cancel" right?

Awaiting your elements to progress

Last edit: 9 months 3 weeks ago by Philip.

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