Blank Page on Paypal

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  • Hikashop Business
5 months 1 week ago #356789

-- url of the page with the problem -- : demoisellegol.fr
-- HikaShop version -- : 5.0.0
-- Joomla version -- : 5.0.0
-- PHP version -- : 8.1

Hi. I'm getting blank page on checkout when i click complete purchase button.

i am redirect to
demoisellegol.fr/fr/checkout/checkout/confirm

and this page is blank

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5 months 1 week ago #356797

Hi,

Please activate the "debug" setting of the Joomla configuration and try again. It should display an error message which will help us understand what's going on.

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5 months 1 week ago #356809

debug is on but still blank

i have entered paypal client id and secret but i left the merchand ID blank

is it because of it ?

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5 months 1 week ago #356818

Bonjour,

J'ai essayé de regarder sur votre site mais il faut se connecter à un compte existant pour le passage en caisse.
J'ai créé un nouveau compte, et j'ai valider le compte par email, mais il faut que l'administrateur valide le compte également.
Donc je n'ai pas pu voir le souci.

Le problème ne vient pas du merchant id.
C'est possible que cela vienne du plugin HTTP headers de Joomla:
www.hikashop.com/support/forum/payment-m...checkout.html#356273

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5 months 1 week ago #356820

i checked this topic about headers before sending a new topic, but did not worked for me

now i activated your account and made also made your account a super admin in case you need to check something in administrator

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5 months 1 week ago #356822

Hi,

This really looks like a PHP error of some sort.
But it could also be that you have an exit somewhere, like in an email preload, a custom plugin, or a view override.
So I went in your backend to check on these.
First, I looked at the emails, and didn't see any override.
Then, I looked at your view overrides and I found many of them. So I looked at the ones relative to the checkout and especially the "end" one which is the one used on the checkout/confirm page.
And I found you have a die() there to display a blank page:
i.imgur.com/krMzBnu.png
So the result is actually normal. It does what is written in the view override.

The following user(s) said Thank You: demoisellegol

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5 months 1 week ago #356848

Oh thanks a million times

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