Order status doesn't change after successful Paypal payments

  • Posts: 12
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  • Hikaserial Standard Hikashop Business
1 month 2 weeks ago #359409

-- url of the page with the problem -- : nosch.de
-- HikaShop version -- : 5.0.3
-- Joomla version -- : 4.4.3
-- PHP version -- : 8.1.27
-- Browser(s) name and version -- : Chrome 122.0.6261.69

I am using the Paypal Checkout plugin in Sandbox mode.
It works and I can pay orders and I'm forwarded to the succes-page.
In my paypal sendbox event I see the payment is completed. But the state doesn't change in Hika-shop, it remains "created".

I used the personal sandbox account for the payment that belongs to the paypal sandbox account.

These entries I could find in the Hikashop log:

31S34550BB561251E
02.28.24 14:50:22

{"error":"invalid_client","error_description":"Client Authentication failed"}
02.28.24 14:50:22

Do I need to create webhooks in Paypal? I couldn't find a webhook URL for hikashop.

Your support is appreciated.

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  • MODERATOR
1 month 2 weeks ago #359411

Hi,

No, you don't need to create webhooks. HikaShop provide the notification URL to PayPal on the fly.

Do you have the "debug" setting activated in the payment method ? If not, I would recommend activating it and trying again. You might get more information in the payment log file.

Also, can you confirm that you're using the client id and client secret of the sandbox account, and not the ones of the live account ?
An "Client Authentication failed" message often indicates that the credentials used are for the wrong environment (live / sandbox)

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