HikaShop: 2 of 3 Order emails not coming through when a credit card is used

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  • Thank you received: 2
  • Hikamarket Multivendor Hikashop Business
4 hours 18 minutes ago #373183

-- HikaShop version -- : 6.5.2
-- Joomla version -- : 5.4.8
-- PHP version -- : 8.2.33
-- Browser(s) name and version -- : Chrome 151.0.7922.174
-- Error-message(debug-mod must be tuned on) -- : N/A

Hello!

We are getting the order administrator notifications, but not the payment notification and Order status notifications when a credit card is used.
If a coupon is used we get all 3 emails like normal.
We are using Hikashop Stripe Connect Payment Plugin version 1.2.5
We updated to Joomla 5.4.8 and HikaShop 6.5.2 the other day.
We manually sent emails #7-15 in the email list to let the customers know the orderr went through.
We ran a test with a coupon and all 3 emails came through. We ran another test with a credit card and only received the Order administrator notification as you can see in the email list.

I turned on debug with maximum reporting and do not see any errors.

Is there any additional information we can provide or access so you may better help us.

Thank you in advance for any help!
Josh and Edwin with Radix Productions

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