Removing Characteristic Breaks Product View

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11 years 1 month ago #94605

Hi Everyone,

I have a characteristics dropdown set up. One of the options have now become obsolete and needs to be removed.

My problem is, when I edit the characteristics and remove an option from the list, the product view in the frontend:

  1. Product description and image dissappears
  2. An extra, empty dropdown appears

Please see the attached screenshot.

I'm not sure if this is a bug or if I'm doing something wrong.

Attachments:

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11 years 1 month ago #94612

HI,

That's because the variants data doesn't match with your characteristics and you should:
1. Delete all the variants of the product on the listing of variants that you can access via the button "manage variants" on the product edition screen.
2. Delete the characteristics of the product.
3. Save the product.
4. Add the characteristics again.
5. The system will regenerate all the variants automatically and you should be able to see the dropdowns properly on the front end.

The following user(s) said Thank You: PhantomPWR

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11 years 1 month ago #94619

Thanks, Nicolas!

I suspected the problem was between my chair and my computer. :P

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