Problem with images & Configuration screen

  • Posts: 73
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11 years 11 months ago #125101

Hi,
Since one months I had (and still have) several issues with hikashop and it works badly.
I posted few emails on the forum but without any solution.

I have two main problems and I will be very grateful if you can help me on these issues because as I said they are very bad for my website:
1- Configuration screen:
It is impossible to access the configuration screen. When I try, hikashop is turning and after one or two minutes showing an empty screen in the navigator.

2- Images on the products:
- Impossible to Add a new image. When it succeeds Hikashop change the shape of the image and they are blurred.
- When I upload the images as you suggested, I cannot find all the images (10 on 20 in the folder). They remain invisible when I try to use "select."

As you can imagine I need to be able to use your very good system.

Thank you! :)

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11 years 11 months ago #125137

Hi,

I was able to check your website with an access you provided previously (it's aurumsolis.info, right ?).

1. I am not able to reproduce the issue. I was on the configuration for half an hour now. I saved it several times, went to other pages, came back. It worked all the time.

2. I was able to add an image after several attempts. Most of the time I got a memory limit issue.
That's because of the way you configured HikaShop. You set a watermark of 2200*3000 px.
So the system is trying to apply it on the images each time you upload one. So it has to load the complete image you're uploading in memory and do the same with the watermark and then have a third image being the combination of both and then yet another one for generating the thumbnail. All that requires a lot of memory, even more so that your watermark is really big.
With such a big watermark, just loading the watermark in memory eats up between 30 and 50 MB while your limit is at 64M.
Also, you're using a watermark with a white background and an opacity, no wonder that your images get blurry when you upload them and that you don't hit the memory limit.
So you'll have to do something about the memory limit and/or the watermark if you want it to work properly. It's not something which can be fixed in the code of HikaShop.

The following user(s) said Thank You: PolishedGeek

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