Problem with adding pictures

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10 years 2 months ago #200413

-- HikaShop version -- : 2.4.0
-- Joomla version -- : 3.4.0
-- PHP version -- : 5.4
-- Error-message(debug-mod must be tuned on) -- : ERROR
The folder ...images/com_hikashop/upload/thumbnails/0x370f is not writable

Hello,

I've got a problem when a try to upload a new image for a product. Some images doesn't make problems but the 99% give the following error:

Error
The folder ...images//com_hikashop/upload/thumbnails/0x370f is not writable

I don't understand why this error appears. I set to 777 the folder images/com_hilashop and all his child.

Someone can help me please?

Best regards,

Jonathan

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10 years 2 months ago #200414

Hi,

That's because you turned on the "force size" option of the HikaShop configuration but you didn't specify both a height and a width for your images.
So the system is trying to force a size not possible.
Turn off that option and it will work.

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10 years 2 months ago #200460

Hi,

Thank you very much, it works !

Best regards,

Jonathan

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