Product not found

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9 years 11 months ago #203493

-- url of the page with the problem -- : www.lapeluencasa.com/productos-peluqueri...lo/productos-cabello
-- HikaShop version -- : 2.4.0
-- Joomla version -- : 2.5.8
-- PHP version -- : 5.5.24

Hello,
We have a big problem with product not found errors. All those products that have a point in the title are not displayed (product not found) the only way to fix it is to rewrite the alias manually in each.
I could be wrong for this to happen. It is very urgent I await your response.

Deputy capture of one of the products. No product in this category is shown by point montibel.lo

thanks



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9 years 11 months ago #203501

Hi,

That's because the SEF system doesn't support special characteristics and you have special characters in your product name.
So you should either:
- specify a product alias without special characters for your products
- turn off the "remove product and category ids from URLs" setting of the HikaShop configuration so that the system can base itself on the id of the products and not their alias/name.

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9 years 11 months ago #203711

nicolas thanks for your answer, but if I turn ids and categories of products, all products shown as "Product not found".
Apart from the points also if a word is not recognized an accent and appears as "Product not found".
What choice do we have that all products are properly displayed without changing the alias?
This has changed with the latest update HikaShop before going properly.
I await your response.
Deputy screenshot SEF settings.

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9 years 11 months ago #203715

Hi,

I said that you should turn off that option, not turn it on.
Also, I see that you activated the "force canonical URLs on listings" option to "use canonical URL and generate it if missing". Because of that, the system automatically filled the URLs without the ids in the "canonical URL" field of your products and thus when you change the alias it don't find the product anymore.
You would have to either turn off that "force canonical URLs on listings" option or empty the canonical URLs of your products so that the system could generate them again with the ids (or proper aliases) set in them.

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