Displaying random categories and products

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10 years 3 months ago #205707

-- url of the page with the problem -- : www.itl-vacuum.com/index.php/Online-Cata...umatic-actuator.html
-- HikaShop version -- : 2.4
-- Joomla version -- : 2.5

When viewing this category it displays tax and brand categories and all the products in the KF category.

www.itl-vacuum.com/index.php/Online-Cata...umatic-actuator.html

Client is adding products so I checked and it seems the backend is configured correctly and consistent with all other listings.

I'm stumped!

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10 years 3 months ago #205712

Hi,

Go in the menu Display>Content menus and edit your menu (id 471). There, make sure that you select the "product category" category in the "associated category" setting of the menu.

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10 years 3 months ago #206002

Thanks Nicolas.

I "think" it is set correctly.

See attached screener.

Note: it is only this category this happens on (as far as I know).

www.itl-vacuum.com/index.php/Online-Cata...igh-temperature.html

When you click on: L-SERIES LINEAR - PNEUMATIC ACTUATOR

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10 years 3 months ago #206005

Hi,

This means that the system is not able to find the category of the link based on the alias in the link.
So the issue is with the category alias. Please make sure that the alias of the category correspond to the text of the category in the URL. It will then work.
A simple solution to circumvent these issues is to turn off the "remove categories and products ids from URLs" in the HikaShop configuration.
That will add back the ids in the URLs and the system won't have to rely on the alias of the elements to be able to load the elements.

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10 years 2 months ago #206730

I always go for the simple option so turned off "remove categories and products ids from URLs" in the HikaShop configuration. But problem still persists.

Thanks for your patience and help.

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10 years 2 months ago #207160

Hi,

If it doesn't change anything, it means that you have canonical URLs in your products/categories and that you have the "force canonical URLs on listings" and thus you still have the old URLs (or you have some cache on your website which can also prevent you from seeing the change).

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10 years 1 month ago #210504

Dear Nicolas.

I still have this problem - I do not use canonical URL's.

Please can you help sort this - the client is getting angry and it is way beyond me.

I can PM logins if it helps

Thanks in advance!

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10 years 1 month ago #210505

Hi,

Are you still using HikaShop 2.4 or are you using the latest one (2.5.0) ?
Before going further in the investigation ; would it be possible to have a screenshot of your HikaShop SEF configuration ?
www.hikashop.com/support/support/documen...ig.html#features_sef

Regards,

Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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10 years 1 month ago #210657

I am using 2.5.0.

Screen shot atached.

As mentioned early most of the shop works fine - but not this one.

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10 years 1 month ago #210663

Hi,

I don't see any other potential issues than the ones I talked about so far.
Please provide a backend access so that we can check your HikaShop settings, along with a link to this thread via our contact form:
www.hikashop.com/support/contact-us.html

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10 years 1 month ago #210751

Hi,

We got your access.
You didn't mention that you were using sh404SEF. This extension generate the SEF URLs instead of HikaShop and caches the results on its end. So that's why you didn't see any change when changing the settings in HikaShop.
I deleted all the URLs in sh404SEF for the category "L-SERIES LINEAR - PNEUMATIC ACTUATOR" and now the link to that category is correct on your website and working.
So you might need to do the same for other categories if you have problems with them.

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