Category Got Corrupted

-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.3.6

One of our categories messed up and I don't know how. One of our employees was just making price changes. Some of the products doubled themselves several times and on the front end 2 drop down boxes appeared and we don't know why. I've attached a file, the boxes are highlighted. We paid a developer to create this cart using Hikashop and he didn't always follow the normal ways of doing things. Can anyone shed any light on how to get rid of these boxes? Also should we just try to clean up the category or delete it and recreate it? Will deleting it mess up any existing orders? Thanks for any help!

I deleted the extra products (108 extras) and one of the boxes went away, but the empty drop down is still there. Any ideas?

Taken the site out of maintenance now so that you can look. When I went into the category there was a 3rd blank characteristics which I deleted but I think it left the box that is still showing on the front end. How do we get to that page to delete the coding?

If you look at the coding of the page from: x-raynews.com/products/product/63-one-ye...scription-10-credits . There is a line that shouldn't be there. I've added a screen shot of the code with the offending code highlighted. Where can we find this code so that we have access to it?

Hope I have what you need. Screenshots of our characteristics, the characteristics being used in the category Subscriptions which some how added 108 records, and finally some of the variants in Subscriptions.

Mainly because I thought the about said 2.5 and what difference does that make with this problem. It happened in 2.4, I need to fix it in 2.4. To move up to 2.5 is a bit more involved for us because the developer made changes that don't survive an update.

Tried to update to 2.5 and it wouldn't update.

New development, we can't update any prices. If we do the cart stops working for that variant of the product. Still have not been able to update to 2.5. Going to try again now.

Can't upgrade, when I try the screen just goes white and nothing happens.

Finally upgraded to 2.5 thru FTP. But still can't change prices and getting a 403 Access Forbidden error. I've not had a response from support for over 7 hrs.

Here are the files again in 2.5. When click on a variant, we get a white screen, when we X out, we the error below.

We are only having a problem with this one category and variants. I'm thinking about deleting it and recreating it to see if it will work since I'm not getting any help from support.

Good to know. I will stop replying and just add onto the original message after this reply. Got the cart working by myself by deleting the category and products and recreating them. There is a problem with 2.5 and variants. I have attached the screen shots. If you click on a variant you get the first screen, if you X out you get the 2nd and so on until you completely X out of that pop-up and finally come to the variant screen. This happens on all variants. We are adjusting our products so that we no longer have to go into a variant to make chances so this no longer affects our cart. I will be away from work for 2 weeks, one reason I was in a panic to get this fixed, but will get back to it at that time if there are any suggestions to act upon.

Thanks, will do.