No Products Displayed in Categories

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9 years 10 months ago #220207

-- HikaShop version -- : 2.6
-- Joomla version -- : 3.4.5

When I click on the category any category, it does not show any product. I tried and checked every setting but no success. I also have created a product listing Menu item.

Please help

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9 years 10 months ago #220292

Hi,

It probably has something to do with the settings of your menu item(s).
Please go in the Joomla menu manager, edit your menu item, and do a screenshot of the settings in the tab "categories options" and "products options" so that we can see how you configured them.

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9 years 10 months ago #220297

Here you go..
Category Listing Menu item Options
Category Options





Product Options



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9 years 10 months ago #220332

Hi,

The settings actually look fine. Could you try to create a new menu item for your categories listing and see if it works better with the default options ?

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9 years 10 months ago #221892

Hi Nicolas, sorry I was travelling for the past couple of days. Anyways, I created a new menu item for categories listing but its still the same. Not working :(

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9 years 10 months ago #221977

Hi,

Can you try to download the install package on our website and install it on yours in order to make sure that you have all the latest patches.
Then, please create a new menu item again with the same settings that you had in your screenshots.
I don't see why that wouldn't work.
If you still have the problem after that, please provide a backend access so that we can look at the issue on your website
www.hikashop.com/support/contact-us.html

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9 years 10 months ago #222038

I just downloaded and installed but still no help :( I have emailed you the backend access.

thank you

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9 years 10 months ago #222128

Hi,

Thank you for the access. Everything looks fine in your settings.
I've switched to the protostar template and the products display fine in that case.
So it seems to be related with your template.
I would recommend to contact your template provider so that they can check on the problem and provide a solution.
The easy solution you can try would be to rename the folder templates/YOUR_TEMPLATE/html/com_hikashop and that should might the problem, but it might not work and it will prevent you from using the nice styling of the template on the product listing and product pages.

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