Products disappeared- Categories Visible

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8 years 1 week ago #236882

-- url of the page with the problem -- : georld.com
-- HikaShop version -- : HikaShop Starter: 2.6.2
-- Joomla version -- : 3.4

Hello,
After updating my Hikashop version today, my products have disappeared.
The categories are visible, and I have some product links in a module called "latest products" and those do seem to work, but if I click on the categories they seem to be empty.

The website is offline since I dont want customers to get empty pages.
Any ideas ?

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8 years 1 week ago #236917

Geor wrote: -- url of the page with the problem -- : georld.com
-- HikaShop version -- : HikaShop Starter: 2.6.2
-- Joomla version -- : 3.4

Hello,
After updating my Hikashop version today, my products have disappeared.
The categories are visible, and I have some product links in a module called "latest products" and those do seem to work, but if I click on the categories they seem to be empty.

The website is offline since I dont want customers to get empty pages.
Any ideas ?


I've got the same problem after update. Anyone figure that out?

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8 years 1 week ago #236884

Hi,

It probably comes from a template override. Try renaming the file templates/YOUR_TEMPLATE/html/com_hikashop/category/listing.php to something else via FTP in order to deactivate that view override.

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  • Posts: 78
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8 years 1 week ago #236947

Fixed, thank you very much.
Should I return it to its original value or is it ok to leave it like this ?
Will I get the same issue when I update again ?

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  • Posts: 81540
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8 years 1 week ago #236961

Hi,

That file is added by your Joomla template to change the view. I don't know what is in that file. All I can guess is that it's based on an old version of the view file from HikaShop, which is why it doesn't work anymore.
If you don't see any difference on the listings, you can keep it renamed.
But you can also contact your template provider to notify them about that.

You should not get that problem again when you update HikaShop.

Last edit: 8 years 1 week ago by nicolas.

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