New hikashop category not showing in explorer view

-- HikaShop version -- : 2.6.3
-- Joomla version -- : 3.5.1
-- PHP version -- : 5.6
-- Browser(s) name and version -- : Chrome 36.0.1985

Hi. I often get the problem when I create a new category that it does not show on the explorer view on the left side of the screen and is not presenting as available when I want to assign a product to this new category. Can you advise what the issue might be here please.

Thanks

Hi Philip, no it still does not fix the issue. Whatever I seem to do the tree structure on the main page is not reflected in the tree menu on the left. This main issue this creates is I cannot assign new products to new categories as they are not available for selection. Screenshot attached, please advise next steps.

Thanks

Hi Phillipe. Thank you, I will send you the url and access credentials via Contact Us. Still can't get the Explorer view to match the main window, despite using Rebuild. Please let me know the problem and how to fix it.

Kind regards
Mike

Hi Philip. Oh yes, I forget, our hosting company has another layer of security. Sending credentials via "Contact Us" form right now.

Thanks