Related products: Unrelated products appear in the list

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8 years 11 months ago #253731

Hi
I set some products as related products, but the related products module of the product page shows some products that are not relayted.
I can't find the reason. Please help!

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8 years 11 months ago #253737

Hi,

Please provide a screenshot of the settings of the product, a link to the product page and a screenshot of the settings of your related products module.

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8 years 11 months ago #253803

Product page url:
http://ghabnegin.com/products/moulding/sizes/5cm-7cm-width/product/884-527-46hs-%D9%BE%D8%B1%D9%88%D9%81%DB%8C%D9%84-%D9%BE%DB%8C-%D9%88%DB%8C-%D8%B3%DB%8C

Screenshots are attached (The related products module is located at the left sidebar).
Thanks

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Last edit: 8 years 11 months ago by mohaghegh.

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8 years 11 months ago #253813

Hi,

In my previous message, I also asked a screenshot of the settings of your related products module. Could you provide that too please ? You can find them under the "hikashop options" tab when you edit that module via the Joomla modules manager.

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8 years 11 months ago #253879

Sorry, it's now attached.

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8 years 11 months ago #253916

The problem is not solved yet.
Is there a cache for products?
Also I see this error message in the related products module backend: "An error has occurred while fetching the JSON data: HTTP 404 status code."
Any ideas?

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8 years 10 months ago #253939

Hi,

In the settings of your module, you've configured the "relation" setting to "in the same category" instead of "related products". So the module will display the products in the same category are the current product, instead of displaying the related products of the current product.

The error "An error has occurred while fetching the JSON data: HTTP 404 status code." doesn't come from HikaShop so I don't know why you have it but I don't think it is related.

Also, make sure that you turn off the caching on your website or you might not see the change after you modify that setting.

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8 years 10 months ago #253958

you've configured the "relation" setting to "in the same category" instead of "related products"

Problem solved.
Thanks Nicolas

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