Existing Product not found in backend!

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8 years 7 months ago #254727

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.2
-- PHP version -- : 7.0.12
-- Browser(s) name and version -- : firefox 48.0.1

Hi

www.flowjet.co.uk/all-categories/product/st2700-repair-kit

This product was added as a related product in another product and is clearly visible in the store however I cannot find it in the backend or if I search for it in the frontend.

It is in the database and in the csv from the hikashop product export.

A customer has tried to purchase it but couldn't get past adding it to the basket!

Any ideas?

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8 years 7 months ago #254729

Hi,

This probably means that the product is not linked to any category. click on the "check database" button of the HikaShop configuration and it will associate all the products without categories to the main category of your shop so you'll be able to find it in the backend.
Also, its id is 27339.
So you can edit a product in the backend and change the cid parameter in the URL to that id and you'll be able to edit that product.

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8 years 7 months ago #254845

Thanks Nicolas

The product wasn't showing in the backend either and checking the database didn't correct it but in phpMyadmin there was no category assigned to it so as soon as I populated that field the product became visible in the backend!

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