Products not appearing when marked as published

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  • Hikashop Business
8 years 9 months ago #256933

-- HikaShop version -- : 2.6.4
-- Joomla version -- : 3.6.4
-- PHP version -- : 5.6.28
-- Browser(s) name and version -- : Chrome 54

We've noticed an odd bug on our website.

From the main menu, if you click on Online shop -> fencing -> agricultural ->wire -> line wire.

When you click, all products bar the last listed 2.5mm High Tensile Plain Wire 25kg Coil, Galv'd (F2140) are saying 'product not found'

All of the products are set as published - any ideas?

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  • MODERATOR
8 years 9 months ago #256934

Hi,

This inidicates that the product alias of the product doesn't match with the alias in the URL.
For example: p2-0mm-ht-plain-wire-25kg-galv-d
You need to make sure that you have the alias which matches with that in the product 2.0mm High Tensile Plain Wire 25kg Coil Galv'd and then the link should work.

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  • Hikashop Business
8 years 9 months ago #257008

Thanks for your reply, we haven't set the products within the menu though - the only menu item is the category, so why would the product URL alias be different?

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  • MODERATOR
8 years 9 months ago #257021

Hi,

It's probably because these products have special characters and the SEF system isn't able to match the product name in the URL with the product name of your product. In that case, it's better to set yourself the alias so that the link use it and can easily match it with the alias.

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