Blank POP UP Screen on HIKASHOP Backend

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wchu0908
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7 years 11 months ago #272846

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7.2
-- PHP version -- : 5.6.30
-- Browser(s) name and version -- : Chrome, Firefox, IE latest versions

Hi there,

On the backend of the website, whatever POP UP option I clicked on, it only shows blank screen on the POP UP option.

For example: when I want to setup the donwload limit of the product, I clicked on the product download file and the POP UP shows blank.

Then I tried to hold Ctrl while clicking on the product download file and the POP UP shown in a new screen but I still can't click "FREE DOWNLOAD" and save the changes.

Also, after I upgrade to the latest HIKASHOP, my original custom tab on product page is missing too.

Please help and look forward to hearing back from you soon,

Regards,

William

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nicolas
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7 years 11 months ago #272849

Hi,

Try changing the "popup mode" setting under the Display tab of the HikaShop configuration.
The default one, "vex", should work fine..

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wchu0908
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7 years 11 months ago #272967

Hi,

I tired but still won't work.

Still showing blank pop up

Regards,

William

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nicolas
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7 years 11 months ago #272970

Hi,

Then please provide a backend access so that we can check on the situation. There must be an issue with another extension on your backend.
Please make sure that you also provide a link to this thread in your contact message:
www.hikashop.com/support/contact-us.html

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nicolas
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7 years 11 months ago #273050

Hi,

If you check on the web inspector of your browser while openning a popup on your website, you can see this:
monosnap.com/file/Gr4PtlcBzdXrbizgHxO1hgzbA1CpOP
This indicates that the popups are blocked on your web server.
That's apparently coming from a setting in your Apache or Nginx web server:
stackoverflow.com/a/35790513/6390007
So I would recommend to check on that with your hosting provider or server administrator.

PS: Please open new threads for unrelated questions and don't ask several times the same questions. It means more work for us.

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wchu0908
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7 years 11 months ago #273181

Hi, the A2hosting's technician helped me to removed the following but still I'm seeing blank pop up screen when I try to edit the download limitation of product catalog. Please see their reply below

We have investigated this issue, and have discovered that the X-Frame-Options header is being set to deny by code in a custom .htaccess file under the account.

The file /home/zippgrou/airtools.com.tw/.htaccess contains the following lines:
## Don't allow any pages to be framed - Defends against CSRF
<IfModule mod_headers.c>
Header set X-Frame-Options DENY
</IfModule>

We have removed these lines, this should turn that header off.

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Philip
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7 years 11 months ago #273206

Hello,

I just had a look on your website back-end and, as you can see by yourself with yournavigator inspector tool that the code that prevents the pop up process is still here.
For this click to display your popup and right-click to see the little menu window, and select "inspect", you will see by yourself :

But, This must be solve with the help of your server technicians, your root issue isn't from HikaShop code, but even if it's not our area of expertise, I wonder if this kind of code :