Price only shows as FREE.

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7 years 9 months ago #274452

Price only shows as FREE.

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7 years 9 months ago #274457

Hello,

Did your price correctly saved into your products ?
www.hikashop.com/support/documentation/2...uct-form.html#prices
Please provide a screenshot of your product configuration.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #274599

Simple to add a price. I did an Internet search and some other people had/have the same problem. :-(
This system won't let me paste from my clipboard. Can't show you a screen shot.
So, I can only explain it as:

Under Products and a product selected:

"RICES AND TAXES"
Tax Category : "Default tax category"
Retail Price : 5.000000 $ USD


That's all there is.

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7 years 9 months ago #274604

Under "Price Restrictions" I added the price with and without the tax included but it will not let me save it. I took the Retail price off and still nothing. I've tried everything. This system as errors just like OpenCart which I've been working with for over a month and can't get an online store working. . :-(

I think I was able to add two screen shots in a DOC file.

Please help. Business if failing because I can't get an Online Store to work.

Last edit: 7 years 9 months ago by Jerome. Reason: please use JPEG or PNG files for screenshots. Not doc files

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7 years 9 months ago #274602

Hello,

www.hikashop.com/support/documentation/2...uct-form.html#prices
Retail price is not the product price.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #274881

Yes. I know that. You evidently didn't read the post after that one. :-( And there should have been a screen shot on a Microsoft Word File I attached. If not, there is one two attached to this message.



That link you sent me is not how my screen looks. It only has an area to put the price and Restrictions. And I CAN NOT SAVE when I add that. My system locks up when I add a price. :-(

I tired everything. It just want add a price. If that restriction screen is where you add a price. Otherwise, there is no where else to add a price. I searched up and down the page and nothing.
All the subheadings are: Main Options; Images and Files; Price and Taxes; Description; SEO; Restrictions and Dimensions; specifications; Display.
That''s it. As I said, my "Prices and Taxes" sections looks nothing like that link you sent. See the "2017-07-27 HikaShop ScreenShot" sent.

Attachments:

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7 years 9 months ago #274883

Hello,

My system locks up when I add a price.

I'm afraid that you need to clarify that part.
What action are you doing and what issue do you have exactly ?
If you have an error message ; you have to talk about it. If you have javascript errors in your browser console ; you have to talk about it.

Please understand that if you start your message with "Price only shows as FREE." it does not define your issue and do not allow the support team to understand what you're talking about.
And as I wrote when I edit one of your previous message ; we cannot provide support using Microsoft Word documents, these are not standard/open document files such as JPEG/PNG.
I'm just trying to explain you how our support is working so we can move forward and give you some useful advice to fix your issue.
For first, you have to define that issue so we can understand or/and reproduce it.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #274959

When I add the price into the window for adding restrictions, by using the PLUS sign, it will not let me save it. And I can't cancel. I can only click on some other dropdown menu to exit out after adding a price. .

Remember, my add price screen looks NOTHING like the one in the link you sent me. See the screenshot I sent.

I came to the conclusion that Hikashop does not work with Joomla 2.5. If you can't add a price, it's no good.

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7 years 9 months ago #274966

Hello,

I wrote :

What action are you doing and what issue do you have exactly ?
If you have an error message ; you have to talk about it. If you have javascript errors in your browser console ; you have to talk about it.

But you did not answer to them. Did you try to check your browser JS console ? Why did you not answer to my question ?!

I'm really sorry but it is not possible to understand your message and I'm afraid that a screenshot does not explain the issue you have, it's just a static image of a product page without a price. Nothing more.
Please try to see what we need to understand if you want us to help.

We need clear messages ; a step by step and something which can be understand by everybody and specially for people who are far away and do not see your screen.

Just by taking your first message:

Price only shows as FREE.

How do you think that we can understand the issue you're facing ?
Please be sure that we want to help you and understand the issue you have.

When I add the price into the window for adding restrictions, by using the PLUS sign, it will not let me save it. And I can't cancel. I can only click on some other dropdown menu to exit out after adding a price. .

Save and Cancel what ? The price edition ? What dropdown menu are you talking about ?

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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7 years 9 months ago #275714

I updated to Joomla 3.7 and no change in the Product page. :-( Show exactly the same as that screenshot I sent.

To answer your questions:
1)I have two products entered. I can NOT add a price. There is no place to add a price. See Screenshot.

2) Don't know what you are talking about when you say "Did you try to check your browser JS console?"

3) "Price only shows FREE" is a title. Not an explanation. - I explained it later in the posts. I though you would know what the problem was as I did a Google search and other people had the same problem.

I was right. Hikashop did not work with Joomla 2.5. I did the lengthy major update from 2.5 to 3.7 and THAT was the problem. NOW there's a place to add a price. And I can click save and my additions/changes are saved. :-)

Finally got it working after updating to Joomla 3.7.

Ah. Now the problem is I don't have a link to go to checkout or even know how to get on. I can either have the Shopping Cart shown or not shown. Either way, there's no way to go to Checkout. :-( And the Help Documentation is of no use. I type in Checkout or Shopping Cart and all it does is show a list of Tutorials, which does not list what I'm looking for. :-( Why can't people make User Manuals or Help Documentation user friendly. - And I'm still trying to figure out how to get the ($n.nn excl VAT) removed or changed to my tax rate as the after tax price. The PRICE and PRICE WITH TAX doesn't work. Upon saving, they are changed to be the same. :-(

Last edit: 7 years 9 months ago by CDI_HIKASHOP.

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7 years 9 months ago #275770

Hello,

1 - There is a place to add a price but you first need to click on the button " + ".

2 - The Joomla 2.5 issue was related to JS issue that we fixed in our end after my previous message.

3 - And we replied that you need to set prices to the product otherwise the product is considered as free.
We told you that the retail price is a not a product price.

4 - I'm afraid that without any information about your website, your HikaShop version number, a link, something to understand the issue ; I won't be able to help you.
What I wrote previously is still remaining ; we do not have any element to understand what you're talking about or what your website is.

If you have a question ; you're free to ask. But please consider that we are totally blind !

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.

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