Hello,
We are not able to understand your issue for several reason.
- We can't see the page you're talking about.
- We don't have knowledge about your category structure.
- We can't know if you do not have issues with the category tree (and you have a function in HikaShop to rebuilt that tree).
So please, provide to the support all the knowledge which will allow anybody to understand what is going on so, the support team will be able to help you.
I'm afraid that otherwise we won't be able to give you any useful hint or advice.
Regards,
Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.
Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.