Brands couldn't display normally in backend

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7 years 8 months ago #276215

-- HikaShop version -- : 3.1.1
-- Joomla version -- : 3.7,.5
-- PHP version -- : 7.0.15
-- Browser(s) name and version -- : IE,firefox,etc...

Dear Sir,
Brands couldn't display normally in backend.So I couldn't add or delete brand. Could someone know what is problem?
Thanks!
Screenshot:

Attachments:

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7 years 8 months ago #276218

Hello,

An error occurred but probably can't be displayed because the Joomla debug mode and Error reporting are disabled, can you :
- Activate the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "maximum"
- Test it again so that you can see if it display an error message which will help us to understand from what your issue is coming.

Thank you.

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7 years 8 months ago #276270

Thanks Mohamed,
It displays a error when I set configuration of joomla:
"Invalid field: Redis Server Port"
Could you help me to make a test in website backend ? I will sent you a administrator info.
Many thanks!

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7 years 8 months ago #276275

Hi,

This looks like a problem with Joomla not HikaShop:
forum.joomla.org/viewtopic.php?t=949828
github.com/joomla/joomla-cms/issues/15822

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7 years 8 months ago #276325

Dear Nicolas,
Many thanks! Now Redis problem solved. I could set configuration now.
Then I found the error about Brands category:

"Fatal error: imagecreatefromjpeg(): gd-jpeg: JPEG library reports unrecoverable error: Not a JPEG file: starts with 0x89 0x50 in /var/www/html/administrator/components/com_hikashop/helpers/image.php on line 918"
Or could your login my website backend to have a check?
Many thanks!

Last edit: 7 years 8 months ago by bluetooth.

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7 years 8 months ago #276331

Hello,

1 - You have images with corrupted data or images with a "jpeg" extension which are not jpeg image.
Please check and fix your images.

2 - No, that's not the goal of our support. Thanks for your understanding.

Regards,


Jerome - Obsidev.com
HikaMarket & HikaSerial developer / HikaShop core dev team.

Also helping the HikaShop support team when having some time or couldn't sleep.
By the way, do not send me private message, use the "contact us" form instead.
The following user(s) said Thank You: bluetooth

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7 years 8 months ago #276764

OK,Found that .Many thanks for your help!

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