Multiple Variants

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7 years 8 months ago #277445

-- HikaShop version -- : 2.5

Hi
I can add 2 variants, but I cannot add 3, it just "blanks" - nothing -
the url is my live site

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7 years 8 months ago #277460

Hi,

Please turn on the "debug" mode and "error reporting" settings of the Joomla configuration and try again.
If you get an error on that blank page, please provide it.
And please provide a screenshot of the product page settings before clicking on save.

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7 years 8 months ago #277487

Hi nicolas
thanks for you reply

I did as you suggested, and I got errors, "duplicates",
please remind me of that email address to sedn you some private information

thanks

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7 years 8 months ago #277500

Hi,

You can use our contact form for that:
www.hikashop.com/support/contact-us.html
Please make sure that you include a link to this thread.

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7 years 8 months ago #277566

Hi,

I got your email. However, it didn't contain the error message that you got, nor a screenshot of the page before saving like I asked.
Also, when I try to reproduce the problem on your website, I'm able to add a product, with 3 characteristics and with 3 variants:
monosnap.com/file/B6iV2JzdNdvFadsw6cDK9g3WZDY7AJ
So I'm sorry but I'm not able to help further since I still don't understand clearly what problem you have.
Please provide more precise information and precise instructions to reproduce the problem.

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7 years 8 months ago #277602

Hi nicolas, thanks for looking,
I sent a link to a file on the server with all the screenshots, and saved web pages of the data requested?
the link was in the email ?

its on the site *******.***/nicolas/

I'll go and try this again, thanks for your time and good support as always

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7 years 8 months ago #277650

Hello,

I go on your website and try to add 3 Variants to a product (variants test) and from my side everything seems work well.
Can you provide a step by step in order to better understand what happen, and how have this blank page.

Try to Save step by step, I mean create a product (with the minimum data, name, price, alias...) => SAVE,
then add some characteristics With default variants => SAVE, etc etc...
Awaiting news from you.

Regards

Last edit: 7 years 8 months ago by Philip.

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7 years 8 months ago #278286

Hi Philip
sorry about te delayed reply.

I created a characteristic as I have many times before.
The only difference was that this characteristic had a lot of variables, 22
I made this characteristic (as you have seen) x 1 x 2 x 3 using the same information each time.
I added it all to the product, and it just froze up.

I could not do anything, not delete, not remove, nothing.
I created another product,
using the same characteristics tried to add only 2 variables each time - 1 - 2 - 3
blank result
I went to the front of the site and got some crazy line of error ..

I had to use phpadmin to remove the previous product.

it seems to be working now , and so I am completely puzzled what happened, or why.
thanks for your time, appreciated as always

Ive attached some inages if they help in the future, and the link to the debug folder is still in the same place.

Attachments:

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