Hello,
Several thing, first as we work as a team don't use Private Message, use instead of
Contact us
form
second, as we can see with your account you don't have HikaShop commercial license, and so you can understand that we can't help every HikaShop user directly on their back end, this way to proceed is reserved for our customers.
In order to help you, don't forget that you can access our
Demo Website back end
in order to see by yourself our configuration, just by using "demo/demo" to access.
Sorry for this return and hope you understand our point of view.
Regards