required custom field failing validation even when filled

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6 years 6 months ago #279729

I have a custom field that will not pass validation in order to add to cart....
even if i set to 'not required', it is passing blank data....
screenshot attached....

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6 years 6 months ago #279749

Hello,

You'll seem to also have other required custom fields, can you test it without any required custom field ? If it's not working, can you show us screenshots of how you configured your custom fields ?

Thank you !

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6 years 6 months ago #279838

Hello!

I've tested it without required custom fields. Although the item is added to the cart when the fields are not required, the custom field data doesn't seem to save. Screenshots 1 and 2 illustrate this.





Screenshot 3 is the custom fields in list view after being made not required.



Screenshot 4 is the settings for one of the required custom fields after re-enabling them.



From the message the cart is giving when trying to add an item with a required field, it seems like it thinks the field is blank even when it is filled out.

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Last edit: 6 years 6 months ago by teamwork.

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6 years 6 months ago #279870

Hello,

We try to reproduce your issue by created a custom field that match with your configuration, and from our side everything seems work well.
Can you provide an Url to your concerned product, that will able us to process some tests.

Note : If needed, you can use our Contact us form to provide elements, just don't forget to add an Url link to this topic.
Maybe, we need to have Front end User access to process tests ?

Regards

Last edit: 6 years 6 months ago by Philip.

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6 years 6 months ago #279923

Sure thing! email sent.

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  • MODERATOR
6 years 6 months ago #279984

Hi,

The issu is that you're using the "characteristic selection method" in "list" mode and that mode is not yet compatible with custom item fields.
I've added a task for us to add that to the next version of HikaShop as top priority.
In the mean time, I would recommend to use another selection method like "dropdown" or "radio" so that it would take into account the custom item fields.

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