Products variants are not showing

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7 years 7 months ago #279967

Hello, we have a online shop sellling oil lubricants.

We have decided to upgrade Hikashop. We have Joomla 2.5.28. The websiote was developed some years ago.

We want to sell products only to registered users, however, public users can still view the products but of course not be able to add items to the cart.

The specific problem we are encountering is that when we go inside one product there is no dropdown options for it.

we have the following charatteristics:
1 lt
5 lt
25 lt
60 lt
250 lt

For the product prorace-industry.com/it/prorace/automobi...-auto-10w40-100-synt we added two variants, as you can see from the screenshot, but in the page itself is not shown.

why?

thanks
Davide and Lorenzo

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7 years 7 months ago #279975

Hi,

Your website is in maintenance so I can't look at your product page.
Could you provide the necessary test user account so that we could look at the product page ?

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7 years 7 months ago #280044

Hello, I have sent you the data to view it. Thanks.

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7 years 7 months ago #280070

Hi,

I've checked on your website and the problem is apparently that you had another characteristic on your product with an empty name and it messed the variants.
I've deleted the empty characteristic, deleted the variants of the product and recreated the variants for you and it's now working fine.

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7 years 6 months ago #281005

Hello Nicholas,

not sure why but the add to cart button is not showing. Please login into the site and check this product; prorace-industry.com/it/prorace/automobi...auto-10w40-tech-synt

as you can see we added two charateristics and their codes and prices. However the button is not displaying.

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7 years 6 months ago #281006

I found out the problem was the quantity.

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