Product price is different in cart

  • Posts: 67
  • Thank you received: 0
6 years 6 months ago #280498

-- HikaShop version -- : 3.2.0

Hello,

We noticed problem with some prices and cart total. It's not for every product, it's for some products(not discounted) with 9 as last number, and for some discounted products (we using rounding option).

Picture CART is product with 9 as last number and it's working normal

Picture CART2 is product with 9 at the end. Total is for 1 rsd higher in total. Link for product: bebili.rs/prekrivaci-za-bebe/jungle-cebe...ebe-100x75cm-pingvin

Picture CART3 is product with discount. Price of product is different for 1 rsd in total. Example: bebili.rs/nehodajuce-patike/papulin-neho...patikice-za-bebe-lea

Attachments:
Last edit: 6 years 6 months ago by kivici.

Please Log in or Create an account to join the conversation.

  • Posts: 4510
  • Thank you received: 611
  • MODERATOR
6 years 6 months ago #280532

Hello,

Can you provide Taxes settings, in HikaShop Main Configuration in Main tab, and in Taxes part like on this screenshot :



And your Discount configuration as well.
Awaiting returns from you.

Regards

Attachments:
Last edit: 6 years 6 months ago by Philip.

Please Log in or Create an account to join the conversation.

  • Posts: 67
  • Thank you received: 0
6 years 6 months ago #280549

Hello,

Pictures are in attachment. Discounted setup is what I have used for product: bebili.rs/nehodajuce-patike/papulin-neho...patikice-za-bebe-lea

Thanks,
Jelena

Attachments:
Last edit: 6 years 6 months ago by kivici.

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
6 years 6 months ago #280553

Hi,

Please go in your Joomla plugins manager and check that you don't have a tax override plugin activated or any other hikashop/system plugin which could influence the price calculations of HikaShop.

Please Log in or Create an account to join the conversation.

  • Posts: 67
  • Thank you received: 0
6 years 6 months ago #280647

Hello,

As far as I see, there's nothing. HikaShop tax calculations override plugin is disabled.
Nothing from Joomla too, since we don't use anything tax/product/Hika related.

Is there any other Hika plug that can affect tax? We generally didn't change too much default settings from plugins.

Last edit: 6 years 6 months ago by kivici.

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
6 years 6 months ago #280683

Hi,

Well, it could be any extension which integrates with HikaShop. For example, it would be AwoCoupon, or RSVP Pro doing something wrong.
The most likely cause is the tax override plugin that we had done years ago and that is not distributed anymore and does work properly with the recent versions of HikaShop. That's why I was talking about it.

If you can't find the issue, please provide a backend access and instructions to reproduce the problem so that we can have a look.
www.hikashop.com/support/contact-us.html

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
6 years 6 months ago #280722

Hi,

I've checked your settings and 3rd party extensions and everything looks fine. However, I'm not able to reproduce on my end.
Could you provide a FTP access so that we can look deeper into it ?

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
6 years 6 months ago #280858

Hi,

Thank you for the access. We were able to investigate and found that it was a bug which would appear only in some rare case with products with discounts.
We've added the patch for that on your website and we'll also add it to the next release of HikaShop which is to be released soon.

The following user(s) said Thank You: kivici

Please Log in or Create an account to join the conversation.

  • Posts: 67
  • Thank you received: 0
6 years 6 months ago #280865

Hello Nicolas,

Thanks for fast intervention :) We still have problem with no discounted products. Example:

bebili.rs/prekrivaci-za-bebe/jungle-cebe...ebe-100x75cm-unicorn

Original price 1059.00. When we add in cart it's 1060.00.

Please Log in or Create an account to join the conversation.

  • Posts: 67
  • Thank you received: 0
6 years 6 months ago #281031

Any news for this topic? Since previouse product is sold out I ll link other 2 with same issue (there are more products with this issue). Both products have 9 as last number:

bebili.rs/muzicke-igracke-za-bebe/muzick...izvlacenje-spavalica
bebili.rs/prekrivaci-za-bebe/jungle-cebe...ebe-100x75cm-pingvin

Last edit: 6 years 6 months ago by kivici.

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
6 years 6 months ago #281084

Hi,

Thanks for the feedback. That was another issue which happens only in some really odd case again.
I've added a patch so that the rounding is done properly there too.
As far as I can see, it works ok now.
We'll also add it to the next release of HikaShop.

Please Log in or Create an account to join the conversation.

  • Posts: 67
  • Thank you received: 0
6 years 6 months ago #281115

Hello,

Well, something went wrong :) Correct price should be 1059,00, but now on product page(and in cart) it's showing 1060.00.
Modules on front page showing correct price, but when u enter price is changed for +1.

Pictures in attachment.

Attachments:

Please Log in or Create an account to join the conversation.

  • Posts: 81515
  • Thank you received: 13069
  • MODERATOR
6 years 5 months ago #281221

Hi,

No the correct price IS 1060.
You've configured HikaShop to round prices and with a round increment of 1.
So the taxes calculate to 176.5 which is then rounded to 177 and then added to the untaxed price 882.50 which is also rounded to 883 which gives 1060.
Now there is a problem on the listing which doesn't take into account properly the round increment. I've made a patch so that it works properly for that too.
Now you get the amount 1060 everywhere as it is supposed to be. If however you want to see 1059, then you have to change the untaxed amounts that you entered in your products and/or change the round increment.
.Then, you'll get 1059 everywhere and the calculations will be correct.

The following user(s) said Thank You: kivici

Please Log in or Create an account to join the conversation.

  • Posts: 67
  • Thank you received: 0
6 years 5 months ago #281320

Hello,

Thank you! I changed round increment and now everything is fine :)

Please Log in or Create an account to join the conversation.

Time to create page: 0.059 seconds
Powered by Kunena Forum