Can't upload images on products

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8 years 4 months ago #283060

-- HikaShop version -- : 3.2.1
-- Joomla version -- : 3.8.2
-- PHP version -- : 7.0

Hi
Since I moved my website to a new hoster I can't upload images when creating a product
When I try to upload an image the uploading process stays on red an nothing happens:
- if I Save & Close or Save the image isn't uploaded at all
- But if I click Cancel the image is uploaded and when I reopen the product page the image is there !

I uploaded an image for a badge and it worked fine

My images are around 100kb my server size limit is 300MB
I tried to change the upload file permission to 777, didn't work

I am sending you he error logs
Could you, please, have a look and hopefully find a solution
Thanks

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8 years 4 months ago #283096

Hi,

Based on the error messages you provided, it would seem that the issue is that you have the "force size" setting activated, and that you filled either the "image height" or the "image width" settings but not both. Thus, when the system is trying to resize the image after the upload so that it matches these settings, there is an invalid dimension error.
I would recommend to empty the image height/width settings of the HikaShop configuration and that should work.

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  • Posts: 112
  • Thank you received: 8
8 years 4 months ago #283127

Hi Nicolas
Force Image Size was OFF but Image (width x height) was set to auto x 800
I emptied those fields and now I can upload images
Thank you so much

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