Random 404 errors on some products

-- url of the page with the problem -- : www.ecupharma.it/it/prodotti/specialita-farmaceutiche
-- HikaShop version -- : 2.5.0
-- Joomla version -- : 3.7.5
-- PHP version -- : 5.4.45
-- Browser(s) name and version -- : various

Hi,

On some (not all) product links present in product listing, I have some links to the product page correctly working, while others giving 404 error.

SEF url configuration on "Force canonical URLs on listings" is set to "No:generate URLs"

As you can see in the page I linked (please note that to access it you have to log in with credentials aaaa / aaaa), some products like the first one (Aidex) or Bikader have the link correctly working, while most of the others give 404 (i.e: Amaless, Amasci, Blumirtax).

In the pages where I inserted some specific products display via the plugin (see www.ecupharma.it/it/aree-farmaceutiche/neuroscienze-2 ) , the product URLs are different from the ones generated in the listing page (the structure is [domain]/it/component/hikashop/prodotto/[product_name]), and neither working (404 error). More, if I turn off SEF on the site, these links generated by the plugin remain identical (SEF URLs on a non-SEF site), therefore redirecting to homepage.

Can you please help solving this issue?
Thanks in advance

Hi,

only a part of the problem was solved: by deactivating the "remove category and product ids", I had all the products URLs in listings correctly working.

But the issue in the products displayed via the content tag insertion plugin remains:
in SEF mode, the URLs simply do not work (and have a quite different structure from the same product as displayed in regular listing, as I wrote before:
[domain]/it/component/hikashop/prodotto/[product_name] instead of [domain]/it/prodotti/specialita-farmaceutiche/[id]-[product_name]
in non-SEF mode, they still have SEF URLs.

About your suggestions:

If you see SEF URLs on the listings while you have the SEF system deactivated, then it means that there is a caching issue.
Please turn off all the caching on your website.

Also, do you use a SEF extension like sh404SEF ?

Hi,

I tried to disable extensions and test each time, as you suggested. But with no success.
Please note, though, that I skipped disabling joomla native components (I did it only on external components). Should be worth trying to disable also these ones?

Could be of any help finding the source of the issue remarking that also in SEF mode these URLs are not working (they are different from the ones in the regular product listing)?

Regards
Marco

Hello,

yes, I had to solve quickly the issue one way or another, so I changed the product display on those pages embedding content modules instead of plugin tags.

This solved my urgent need (the client asked me to fix the issue ASAP) but the original problem remains unsolved.

Thanks anyway
Marco