custom fields don't show in any email to admin and customer

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  • Hikashop Business
5 years 4 months ago #301322

-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.1
-- PHP version -- : 7.2.x
-- Error-message(debug-mod must be tuned on) -- : custom fields don't show in any email

Hello,

In the custom fields we set the settings that they have to be shown in the emails. But in no email even not in the cart the custom fields are not shown..
Please help.

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  • MODERATOR
5 years 4 months ago #301326

Hi,

We'll need more information to be able to help as this works fine on our end.
First, please provide a screenshot of the settings of a custom field with the issue.
Second, please provide a screenshot of the page System>Emails.
Finally, it would be great if you could give a link to a product with the necessary instructions for us to reproduce the problem.

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  • Hikashop Business
5 years 4 months ago #301367

Hello i will sent you the screenshots and credentials in a email to you. Hope you can help us with this problem.
Regards,
Mark

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  • Hikashop Business
5 years 4 months ago #301370

As you asked. the screenshots of the problem



Link to a product: fashiondiana.nl/kleding/product/189-test

Credentials are sent to you via your contact form.

Rregards,
Mark

Attachments:

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  • MODERATOR
5 years 4 months ago #301377

Hi,

Thank you for the details.
You're using a characteristic in your product and thus, what the cart and emails display is the value of the custom field for the selected variant. And I checked in the variants of your product and you didn't select anything for the custom fields in there.
So that's why you don't see anything there.

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