Pre order plugin shows only in stock

-- HikaShop version -- : 4.0.1
-- Joomla version -- : 3.9.2
-- PHP version -- : 7.1.26
-- Browser(s) name and version -- : Any
-- Error-message(debug-mod must be tuned on) -- : no error message

Hi there,

I probably do something wrong and I am terribly sorry if I do but I can't find the answer myself.

I purchased the "Pre-order plugin" from your website.
I am using Hikashop Business version 4.0.1

Installation was successful and plugin is enabled.
Pre-order stock for product X is set to 10
When stock of product X reaches 0, I would expect the front-end would show "pre-order" instead of "Add to Cart"
But it does not.

Product listing shows "Choose options"
Product page itself shows: "Add to Card"

What am I doing wrong?

Thank you Jerome,

After I removed all customisations it works now.

How did you do that?

My product stock is 2 and preorder stock is 10.

When I put 2 item in the basket, it is ok. But when I add another one, basket come back to empty. I can't add 3 product to the cart… Did you have the same problem? If so, how did you solve it?

You can see the problem into this link, in cas you can help me.
www.letoilee.com/fr/hikashop-menu-for-mo...rie/editions-triades

thank to help,,

Few things to check:
- When you add stock (Quantity) you need to make sure you "reset" the "pre-order stock" (and sent pre order stock value). The "reset" will show up below the "pre order stock" field. If it does not show up, there is no reset needed.
- Make sure you have no customisations in your views (this was my main problem)

Example:
if your stock value is 10 and your pre-order value is 5
Customer can add 10 pcs in one time to his basket.
Above 10 he gets a message: maximum amount has been reached.
When all in stock items are ordered, the system will show the "pre-order" value.
At that moment customer can order the "pre-order" amount. Above you will get a message; maximum reached.

This makes sense to me. Otherwise the customer can order more than the real stock value is. This will disappoint customer because the order cannot be shipped, some items are not in stock (the Pre-order amount)

Hope this makes sense.

Hi Magnahifi, Jerome and Nicholas,

Customer can see the quantity in stock (it is write above the button «Add to cart»)

Here's the situation
See example with item «Abeille, fourmi, guêpe» which can be found at this address:
www.letoilee.com/fr/hikashop-menu-for-br.../category_pathway-18

There's two book in stock. My customer want 5 book of this title. So he wants to book the 2 books and 3 more book.
He adds the 2 book in the basket and then want to add 3 more book. A message appears (Maximum reached). And cart reset to 0 when he try again to add the third book.
Stock is setting to 2
Preorder stock is setting to 10
No reset need to be done

I'd like my customer to be able to add the 2 book to the basket
I'd like my customer to be able to add 3 more book to the basket without the message (maximum reached). It is the responsability of my customer to see how many item there's in stock. That is why is it written directly above the button. So my customer will receive the 2 book in a first shipping and the 3 others book in a next shipping,

You can go on-line and try with the link given without to connect to the website.

Can you help solve this matters?

Cordially,

This is not how it functions today, I leave it up to Hika team to answer the question whether or not it can be done

ok thank

Waiting for the hikateam then

Hi Jerome

I need to come back to the request done 2 years ago.

Here's the situation. I would like to enter the stock on-line and want the stock to be reduced for each order done on-line by customer. I want customer to be able to purchase product even if there are not in stock right now, in the same cart process. ( I have many reseller doing their order on-line.

So here's an example about the book «Argent et le karma» that you can find right here:
www.letoilee.com/fr/hikashop-menu-for-br...category_pathway-258

Setting about this product:
Stock: 2
Pre-order stock: 100

No problem if my customer want to put 2 product in stock. But if they want to make an order for 5 books, they can't. As soon as they try to put the third book of Argent et le karma», the basket come back to empty.

Is there a way where stock can be deduced from the stock on-line and once is reach 0, customer can still add the same product in stock. They will be able to send the product not in stock but available to purchase so we can bring the right quantity from our supplier.

Thank for letting me know if there an option about this situation.

I have a customer who want to purchase 5x «Argent et le karma», How could he proceed to make his order into only one cart process?

My set-up is all in french, so if you can help me in french, it could be the best,

thank for you help

François,

François