product specifications don't show up on product page

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4 years 8 months ago #309101

-- HikaShop version -- : 4.0.3
-- Joomla version -- : 3.9.10
-- PHP version -- : 7
-- Browser(s) name and version -- : FF
-- Error-message(debug-mod must be tuned on) -- : no error message

Hi, I haven't been on hikashop for quite a while and don't remember how to display my product specifications.
The specifications are set up but don't show up on the public product page. I was expecting them to come up but they don't. Is there something I should do?

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4 years 8 months ago #309103

Hi,

The specifications not displaying on the product page can come from 3 things:
- the custom fields are not filled in in the product edition page of the product
- the custom fields product page display setting is not turned on (check them via the Display>Custom fields menu)
- there is a customization of the template preventing their display (temporarily switch to the protostar template to confirm this)

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  • Posts: 177
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  • Hikashop Business
4 years 8 months ago #309346

Hi Nicolas, thanks for the insight,
unfortunately, I don't get it. We are talking about the product specifications, right? see attachment.
- specifications seem o be in order
- display->custom field doesn't list the characteristics but gives me addresses fields not related to products (???)
- No overloads of the com-hikashop on the product.

Am I looking in the right direction?

Attachments:

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4 years 8 months ago #309350

Hi,

Ah, you're talking about characteristics ? I thought you were talking about custom product fields which are listed under a "specifications" title on the product details page, on the frontend:
demo.hikashop.com/index.php/en/hikashop/.../with-specifications
After you add characteristics to your product, make sure you add variants to it under the "variants" tab of the product edition page.
Only then will you see the characteristic selection dropdowns on the product page.

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