Hello Colin,
I was hoping for an update today. The site launches next week and I am very worried at the moment. Could you let me know how close e are to a resolution please.
It's a holiday period here, so we can't properly debug it if you only give us an FTP access of 24 hours, can you eventually give us more time to debug it using your FTP access ?
Falang seems to think it's a Hikashop issue? I have attached a screenshot of a message they sent me. I'm not sure if it helps or not.
It's actually working well on our end, and I wasn't able to properly debug it on your website only using your back-end access.
We'll investigate further when we'll have access to your website.
Kind regards,
Mohamed Thelji.