Custom field is shown in Preview but not in form to fill

Hi,

It's normal that the custom item field doesn't appear there, it will only appear on the product details page that the customer can access to.
For the other one, there are some settings missing in your screenshots, but I'll assume that you also restricted to a category. In that case, in the HikaShop backend the custom field will only appear when you edit a product of that category. So if you're creating a new product, you first need to select that category and then save, so that the custom product fields will appear.

Hello,

Let's details elements, step by step :
1. Product Custom Field is for e-commerce manager, this means that :
- Only manager can define it from backend
- Will be only display in frontend to inform customer
=> If the product custom field isn't displayed for the manager (in backend product setting), it's because it don't have to, I mean there is a restriction, like Nicolas said certainly an association of the product custom field to category, as result if the product isn't in this category, the custom field won't be displayed at all.

2. Item Custom field is for get information from customer :
- Will be displayed to be filled in frontend (and add where you want it from custom field settings)
=> Display part options (general, cart & mail)

Hope this will be more clear in your mind.
Regards

Hello,

Can you provide your relative custom field screenshot configuration ?
We need to see all custom field settings please.
Awaiting news from you to be more specific in our answer.
Regards