Display Issue in Product Page

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  • Hikashop Business
2 months 3 weeks ago #333896

-- HikaShop version -- : 4.4.3
-- Joomla version -- : 3.9.27
-- PHP version -- : 7+

Hi,
It seems I am having an issue with the display page of products. The page (see link provided) shows that there are two sets of navigation errors (see pic attached). How can I solve this problem?

Regards

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2 months 3 weeks ago #333919

Hello,

Can you process a test with a default template (like Protostar) please ?
If that solve your issue, check if you have any override view (from old HikaShop View), and if you haven't then there a good chance that you issue come from Template.

If switch for a default template change nothing, then provide us a backend access (backend Url, user references with maximum ACL access), use our Contact us form to provide these elements (add an Url link to this topic).
Awaiting your returns to progress.

Regards

Last edit: 2 months 3 weeks ago by Philip.

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2 months 1 week ago #334331

Hi,

I have been working with the developer of RN Shop to resolve the issue but without any success. Temporary access to the backend of my website is:

You need to enter the first set of password to access the admin area:

Last edit: 2 months 1 week ago by kchahine. Reason: deleting sensitive credentials

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2 months 1 week ago #334336

Sorry for the second reply, but I managed to resolve the issue with the Navigation arrows but now I have a different problem. The issue now is with the thumbnails of the product images (if more than one is available). For example:

morenadancewear.com.au/shop/kids/kid-acc...assage-ball-7cm.html

Can someone help please?

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2 months 1 week ago #334337

Hi,

You better edit your post here above, remove the login details and deactivate the connected user account in your site (or at least change the password)... otherwise anyone could make use of it and eventually damage your site.

As for the thumbs below the main product image:

Somewhere in your CSS (can't see where because you have JCH activated) you have this:

body .hikashop_product_page .hikashop_small_image_div > a img {
	height: 74px;
	padding: 5px;
	margin: 0;
}
If you add
width: auto;
then it'll work without stretching the thumbs.

Last edit: 2 months 1 week ago by lousyfool.
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2 months 1 week ago #334341

I disabled JCH and this seems to resolve the issue!
Any work around?
Many thanks for the advice regarding the credentials (I thought it was only between you and me).

Last edit: 2 months 1 week ago by kchahine.

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2 months 1 week ago #334343

Hi,

Now, without JCH, you can see that the mentioned CSS is on line 323 of templates/r_rnshop/scss/hydrogen/_hikashopstyles.scss, means it's coming from your Joomla template.

So, in your template's custom CSS file you should be able to add to it, or override other existing CSS. Adding the following to that custom CSS file will definitely not hurt:

body .hikashop_product_page .hikashop_small_image_div > a img {
	width: auto;
}

After (!) you've finished all development, you should be able to activate JCH again -- hopefully without affecting appearance and functionality, but that also depends on your JCH settings.

Last edit: 2 months 1 week ago by lousyfool. Reason: JCH paragraph added
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