Can't edit product variants in backend any longer

  • Posts: 27
  • Thank you received: 0
  • Hikashop Essential
1 year 10 months ago #341871

-- HikaShop version -- : 4.5.1
-- Joomla version -- : 2.5.28
-- PHP version -- : 5.6.40
-- Browser(s) name and version -- : Firefox 100.0.1

Hi,
When trying to edit my existing product variants, clicking the "pen" doesn't' reveal the settings for any variant. I believe this started when I upgraded to 4.5.1.

However, when trying to add another variant, Hikashop still warns me to not close the variant I'm trying to edit - but can't see.

Have tested it on both Firefox and Edge.

Thanks

Last edit: 1 year 10 months ago by Andor.

Please Log in or Create an account to join the conversation.

  • Posts: 81378
  • Thank you received: 13037
  • MODERATOR
1 year 10 months ago #341879

Hi,

That sounds like a javascript error.
First thing I would recommend is to download the install package of HikaShop 4.5.1 on our website and install it on your website to make sure you have all the latest patches and hot fixes.
If that still doesn't help, please open the console of your browser while the product page is open and try to edit the variants. You should probably get some errors in there which would help us understand what's going on.

Please Log in or Create an account to join the conversation.

  • Posts: 27
  • Thank you received: 0
  • Hikashop Essential
1 year 10 months ago #341893

Thanks for your quick response.

I already re-installed 4.5.1 but the error is still there.

Checking the console, nothing happens when I click the "pen" to edit but there is one error on the page:

Promised response from onMessage listener went out of scope - background.js

Please Log in or Create an account to join the conversation.

  • Posts: 81378
  • Thank you received: 13037
  • MODERATOR
1 year 10 months ago #341896

Hi,

That javascript error seems to indicate a problem with a browser extension:
stackoverflow.com/questions/69506506/wha...-went-out-of-scope-m

Could you provide a backend access via our contact form so that we can look at the situation directly ?
www.hikashop.com/support/contact-us.html
Please include a link to this thread as a reference.

Please Log in or Create an account to join the conversation.

  • Posts: 27
  • Thank you received: 0
  • Hikashop Essential
1 year 10 months ago #341905

Great - backend access sent.

Please Log in or Create an account to join the conversation.

  • Posts: 81378
  • Thank you received: 13037
  • MODERATOR
1 year 10 months ago #341908

Hi,

Thanks for the access.
We checked the situation and it seems to be a bug linked to Joomla 2.5.
Could you provide a FTP access as well so that we could look deeper into it ?

Please Log in or Create an account to join the conversation.

  • Posts: 27
  • Thank you received: 0
  • Hikashop Essential
1 year 10 months ago #341909

Ftp access fixed.

Really impressed by the help you provide!

Please Log in or Create an account to join the conversation.

  • Posts: 81378
  • Thank you received: 13037
  • MODERATOR
1 year 10 months ago #341911

Hi,

Thank you for the FTP access. I was able to find the issue and correct it.
It seems to work fine now.
We'll add the patch on our end of the next version of HikaShop.

Note however that I would still recommend updating your Joomla, but I suppose you already know it is a problem :)

Also, to answer the question you asked in your contact message, HikaShop will work the same whether you switch to the Essential or the Business edition. So no worries if you need to upgrade, it will work fine.

The following user(s) said Thank You: Andor

Please Log in or Create an account to join the conversation.

  • Posts: 27
  • Thank you received: 0
  • Hikashop Essential
1 year 10 months ago #341914

Fantastic - thank you so much for your effective and quick help!

Great also that you found out a patch might help others.

...and yes, Joomla 3 or 4 will be implemented :whistle:

Please Log in or Create an account to join the conversation.

Time to create page: 0.069 seconds
Powered by Kunena Forum