Product available is not reducing

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1 year 9 months ago #342612

-- HikaShop version -- : 4.6.0
-- Joomla version -- : 3.9.10

I have my product quantity available set at 25.

I purchased an item from the store but the quantity did not reduce to 24.

The order is confirmed, but the quantity available is still 25.

What am I doing wrong? Is there something other than putting an amount in the quantity field that I should be doing?

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1 year 9 months ago #342617

Hi,

First, you have the "Update the product stock on confirmed status" setting in the HikaShop configuration.
If turned off, the quantity will change in the product the moment the order is created.
If turned on, the quantity will change in the product when the order status changes to one of the statuses enabled under the "invoice" column of the System>Order statuses.
So I suppose that this setting must be turned on on your website and the "confirmed" status must be disabled under the "invoice" column of the System>Order statuses and that's why the stock is not being updated.
Please check these settings.

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1 year 9 months ago #342637

PERFECT! That's exactly what was going on. Oh thank you so much!

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