Unable to add variants

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  • Hikashop Business
1 year 1 month ago #349977

-- HikaShop version -- : 4.7.1
-- Joomla version -- : Joomla 4
-- PHP version -- : 8.0.27
-- Browser(s) name and version -- : All

Hi,

All has been working fine, but today I can't add variants.

When I click +Add variants, the boxes appear, but nothing when I click in them.

Regards,
Colin.

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1 year 1 month ago #349984

Hi,

Did you try several browsers ?
Do you see a javascript error in the console of your browser ?
www.digitalocean.com/community/tutorials...pt-developer-console
If so could you provide a screenshot of what you see there ?

We might need a backend access to check on the situation directly.

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  • Hikashop Business
1 year 1 month ago #349990

Hi,

Thanks for your help with this.

Yes I tried all browsers.

I have attached the screenshot of the javascript errors.

Regards,
Colin.

Attachments:

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1 year 1 month ago #349991

Hello,

we will need to access your backend to be able to progress on your subject, and so please provide :
- An Url link to your backend access
- Backend user references (with maximum Acl)
Use our Contact us form to provide these elements, and don't forget to add an Url link to this topic.

Regards

Last edit: 1 year 1 month ago by Philip.

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1 year 1 month ago #349999

Hi,

I can see several javascript errors in the console of the browser when I click on the "add variants" button on your website.
It seems to happen while the javascript code from the AJAX request to load the selection area is being run by the browser.
I can also see that the javascript on the page is heavily compressed by a tool "pagespeed".
I think it might be that tool messing with the javascript in the backend:
i.imgur.com/u5NLyBt.png
Do you have a way to deactivate that pagespeed tool ?

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1 year 1 month ago #350011

Hi,

I'm not aware of the tool pagespeed. Nothing has been added to the site and it has been working fine for months?
I'm not aware of any way to deactivate the pagespeed tool ?

Regards,
Colin.

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1 year 1 month ago #350014

Hi,

I think it might be something to do with my servers Web Optimisation tools.
I 'm doing some tests and will let you know how I get on.

Regards,
Colin.

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1 year 1 month ago #350022

Hi,

Just to confirm the error was due to a setting on my server.

Thanks for your help.

Regards,
Colin.

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1 year 1 month ago #350023

Hi,

Thanks for the feedback. Could you tell us what was the setting ?
It might help someone else with the same issue in the future.

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1 year 1 month ago #350029

Hi,

It was one of the "Web Optimisation" options in my control panel:

Inline JavaScript - Medium Risk
Reduces the number of requests made by a web page by inserting the contents of small external JavaScript resources directly into the HTML document. This can reduce the time it takes to display content to the user, especially in older browsers.

Regards,
Colin.

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