No image of products or catogory displayed

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3 weeks 16 hours ago #367206

-- HikaShop version -- : 5.1.6
-- Joomla version -- : 5.3.0
-- PHP version -- : 8.2

Through the whole shop no images are displayed. This is since the last update of Hikashop.

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3 weeks 14 hours ago #367208

Hi,

I don't see any shop on your website.
Could you provide the URL of the shop if it is hidden ? Does it need to be connected to see it ?
Could you provide a user access for that if so ?

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3 weeks 11 hours ago #367213

Th url is www.vobovie.nl/
It is not hidden. I will create a tempory access, but need your e-mail adress for that.

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2 weeks 6 days ago #367216

Hi,

There are no products on the page of your URL. At least none that I can see.
You can use the email address contact AT hikashop DOT com

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2 weeks 6 days ago #367218

Hi Nicolas,
I created a user account with superuser rights. A mail with the username and password has been sent to the provided mail address

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2 weeks 6 days ago #367233

Hi,

The issue comes from the plugin called "System - Mobile Page Optimizer". It tries to avoid the loading of the images on the pages by adding a srcset attribute to the images of your products in their "img" tag with the content of the image file. However, for some reason, the content of that srcset is a 1x1 pixel image instead of the data of the image. Thus, you think the images are not there because the browser displays that 1x1 pixel image instead of the normal image.
If you deactivate this plugin via the Joomla plugins manager, you'll see the images appear again.
So I would recommend contacting the developer of the plugin to report the issue, and in the meantime, deactivate it via the Joomla plugins manager.

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