Product price access level error

Hi,

It could be a javascript error or a something else.
Not sure since we don't have the problem on our end.
Could you provide a backend access and a FTP access via our contact form in order to look into it ?
www.hikashop.com/support/contact-us.html

Hi,

Thank you for the accesses.
I found what the problem is. It comes from a javascript error from your frontend template. Somehow, the template is adding its javascript code to the pages in the backend for no reason and it creates an error.
And this leads to the javascript code of HikaShop's interface elements to not run. That's why you don't see the access level selector area as it uses javascript to display.
I've modified the way HikaShop makes its AJAX requests to the server (to retrieve elements from the server, like the price edit form) so that even if an error happens in the javascript code of one piece, it doesn't affect other pieces.
This way the error from the template code is ignored and the price edit form works normally.
I've added the modifications on your website with the FTP access provided and can confirm it "fixes" the problem. We'll be including these modifications on our end too.