Product price access level error

  • Posts: 59
  • Thank you received: 3
  • Hikashop Business
1 day 10 hours ago #367752

-- url of the page with the problem -- : www.fh1881.ch/
-- HikaShop version -- : 6.0.0
-- Joomla version -- : 5.3.1
-- PHP version -- : 8.3
-- Browser(s) name and version -- : All

Hi,
after updating to Hikashop 6.0 there is an error in price diplay.
I've added before uograding prices dived by access level



but now, the access levels tree is not visible also if I make a new product


Thank you

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  • Posts: 84044
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  • MODERATOR
1 day 7 hours ago #367756

Hi,

It could be a javascript error or a something else.
Not sure since we don't have the problem on our end.
Could you provide a backend access and a FTP access via our contact form in order to look into it ?
www.hikashop.com/support/contact-us.html

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  • Posts: 59
  • Thank you received: 3
  • Hikashop Business
1 day 7 hours ago #367758

Hi,
I've send everything via Contact form. It's a production site, be carefull, please.
Thank you

Last edit: 1 day 7 hours ago by nico1979.

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  • Posts: 84044
  • Thank you received: 13620
  • MODERATOR
20 hours 29 minutes ago #367759

Hi,

Thank you for the accesses.
I found what the problem is. It comes from a javascript error from your frontend template. Somehow, the template is adding its javascript code to the pages in the backend for no reason and it creates an error.
And this leads to the javascript code of HikaShop's interface elements to not run. That's why you don't see the access level selector area as it uses javascript to display.
I've modified the way HikaShop makes its AJAX requests to the server (to retrieve elements from the server, like the price edit form) so that even if an error happens in the javascript code of one piece, it doesn't affect other pieces.
This way the error from the template code is ignored and the price edit form works normally.
I've added the modifications on your website with the FTP access provided and can confirm it "fixes" the problem. We'll be including these modifications on our end too.

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  • Posts: 59
  • Thank you received: 3
  • Hikashop Business
18 hours 41 minutes ago #367761

Hi,
I've clean my browser cache and now it works.
Thank you

Last edit: 18 hours 30 minutes ago by nico1979.

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