How to config report?

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  • Hikashop Business
6 months 3 weeks ago #304071

Hi,

We use legacy dashboard and would like to have some sale report from one category only. Seems we can't configure it...
Report generates nothing but we are sure that we have some product sales from that category this month.

Any advise?


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    • MODERATOR
    6 months 3 weeks ago #304119

    Hello,

    In order to help you can you provide a complete report configuration screenshot, and order statuses screenshot as well.
    Check another point that show your screenshot, your order status because maybe order with "shipped" status don't exist ?
    Just a question that can explain a lot.

    Awaiting more element to go more far on your subject.
    Regards

    Last edit: 6 months 3 weeks ago by Philip.

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    • Hikashop Business
    6 months 3 weeks ago #304144

    Hi,

    Here they are.



    Seems filtering by category just doesn't want to work...

    Thanks

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    Last edit: 6 months 3 weeks ago by kyratn.

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    • Posts: 2214
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    • MODERATOR
    6 months 3 weeks ago #304218

    Hello

    Can you provide via our Contact us form backend reference with complete access in order to see it by ourself and process some tests
    don't forget to add an url link to this topic.
    Awaiting news from you

    Regards

    Last edit: 6 months 3 weeks ago by Philip.

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    • Hikashop Business
    22 hours 27 minutes ago #311006

    Hi,

    It seems we accidently found what is causing the issue here.

    As topic first message states, we want to see sale report for products from one category only....

    1. As example, if product is in categories "shoes" and "new products", trying to set filter by category "shoes" will generate nothing. If that product is only in one category "shoes" the filtering works.

    So basically for filtering to work, in time the product was sold, it should be only in one category "shoes" else report will generate nothing...

    Would you able to reproduce the issue?

    2. Any update on new dashboard? It has been releases with Hikashop 3 but nothing improved for almost 2 years. It would be great if we could use our own settings as with legacy dashboard and not just have those presets which doesn't give any options at all... Please consider to improve it for at least with Joomla 4.

    Right now we try to send all data to google analytics but there are some thing we want to keep only in back-end and see the report there.

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