Reports stop at certain date

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3 weeks 10 hours ago #312410

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.12

Hello, I have been having an issue with Reports- I cannot see data from any date after 9/1/19. I dont remember doing anything around that time that could have caused this. I have since updated Hikahop and the problem remains. Any ideas?


Thanks

Matt

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3 weeks 4 hours ago #312411

Hi,

That's hard to say anything without more information. Could you provide a screenshot of the settings of a report with the issue ?

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2 weeks 6 days ago #312443

Sure thing Nicolas, Attached is a screen shot showing order count by month from about a year back till today. As you can see, the graph just ends in September.


Thanks,


Matt

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Last edit: 2 weeks 6 days ago by mrooke.

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2 weeks 5 days ago #312465

Hello,

I'm not a specialist in report system, but as a guess, maybe it's because HikaShop add month results only when the month is finished ?...
Because when I reproduce your configuration I have the same result.
To be sure of it can you modify the "Group items per" option to weeks or days.
Hope this will help you.

Regards

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1 week 11 hours ago #312867

Thanks Philip, If you were able to reproduce it then there appears to be some kind of bug here - It is now November and the report shows 13 orders for the month of October. We did 40+ orders in October. When i switch to weeks it shows data, but again incorrect data.


Matt

Last edit: 1 week 10 hours ago by mrooke.

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1 week 6 minutes ago #312873

Hello,

Can you provide a screenshot of this report on the Month October (now finished) AND as the last time with the configuration visible.
Awaiting news from you to move forward.

Regards

Last edit: 1 week 10 hours ago by Philip.

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