Send Tracking number in order status notification

-- HikaShop version -- : 2.6.1
-- Joomla version -- : 3.5.1

Hi, I have read through this forum but I still cannot seem to get this to work. I have a custom field for my orders with a column name of tracking_number. I got this to show up perfectly on the order page itself in the customer admin section of the site. However, I want to have the tracking number sent when I change the status to shipped on an order and have the tracking number displayed in the order status notification email. I have tried reading this below and using the below code but it does not work. The problem is this looks like something that goes into the text version of the email and I am using the HTML Version of the emails. How can I achieve using A UPS tracking number that is linkable to their site in the order status notification email using the HTML Version of the email?
www.hikashop.com/forum/shipping-methods/...ed-order-status.html

<?php
$shippingClass = hikashop_get('class.shipping');
$shipping_name = '';
if(!is_numeric($data->cart->order_shipping_id)){
$shipping_name=$shippingClass->getShippingName($data->cart->order_shipping_method,$data->cart->order_shipping_id);
}
if($shipping_name == 'shipped'){
echo '<a href=" wwwapps.ups.com/WebTracking/track?track=yes&trackNums='.$data- >order->tracking_number.'&P='.$data->order->zip_code.'" target="_blank"><strong>'.$data->order->tracking_number.'</strong></a>';
}else{
echo 'You can track your shipment with ups, by clicking this url wwwapps.ups.com/WebTracking/track?track=yes&trackNums='.$data- >order->tracking_number.'<br/>Your tracking number is '.$data->order->tracking_number;
}
?>

Thanks,

Josh

Hi,

To display tracking number or text in email notification I use this code which is added to HTML version:

<?php                       
if($data->order_status == 'shipped'){
?><?php echo JText::_( 'CUSTOM_SHIPPING_MESSAGE' ); ?><br><span style="color:#1c8faf !important;font-size:12px;font-weight:bold;"><?php echo JText::_( 'CUSTOM_TRACKING_INFO_SUBJECT' ); ?></span><a href="<?php echo JText::_( 'CUSTOM_POST_HYPERLINK' ); ?>{VAR:order.tracking_number}" target="_blank">{VAR:tracking_number}</a><br>
<span style="color:#1c8faf !important;font-size:12px;font-weight:bold;"><?php echo JText::_( 'CUSTOM_POSTAGE_DATA' ); ?></span><?php echo $data->cart->postage_date;
} 
?>

nicolas wrote: Hi,

Yes, that code is much better. Here is my take on that:

<?php
if($data->cart->order_status=='shipped'){
echo  'Your tracking number is <a href="wwwapps.ups.com/WebTracking/track?track=yes&trackNums='.$data->cart->tracking_number.'&P='.$data->cart->shipping_address->address_post_code.'" target="_blank"><strong>'.$data->cart->tracking_number.'</strong></a>';
} ?>

That code can be added in the HTML version, that's not a problem.

Hi Nicolas,

Am I correct that this code isn't working anymore in version 2.6.3 and higher
I see no UPS URL appear in the e-mail.

I only see the tracking number appear (on a new line with the name of the field), but that is because I set the custom field (type: order) Display to YES for Order Status notification. So since 2.6.3 it is automatically inserted in to the e-mail.

Unfortunately this tracking number is also displayed when you set order status back to to confirmed.
I only want to display it when you set it to shipped and not on a new line with the name of the field before it.
Just like you designed the code

I hope you can take a look at it.

Kind regards,
Lumiga

Hi Nicolas,

I think there is a bug. I have tested it over and over again.
This code only works when you set the display option from the tracking_number in the email turned on.
For me this is the only custom field I use for the table 'order'.

I have tested it with this simple code:

<?php
{
echo  'test';
} ?>

<h1 style="color:#ac5d62 !important;font-size:16px;font-weight:bold;border-bottom:1px solid #ddd;padding-top:10px;padding-bottom:10px;">
	{TXT:ADDITIONAL_INFORMATION}
</h1>

Hi Nicolas,

Thanks for your help in Breda! It was a nice day.

The code is fine now but the problem is that the status of the order must be shipped BEFORE Hikashop is sending this Track & Trace information.

But, when your order is confirmed and you want to send the customer an email (from the orders list view: Component>Hikashop>Orders) to change the order status to shipped and notify customer to YES. Then Hikashop doesn't sent the Track & Trace code.

But after that, every status change is getting the Track & Trace code. Also refunded and that’s not to supposed to be.

So my conclusion is: The code works fine but it doesn't sent the Track & Trace code on the right moment when your change you order from confirmed to shipping. So a workaround is to change the code with the status 'confirmed'. But in that case it's also sending Track & Trace code if you change your order to cancelled or refunded.

So the question is:
Is there some sort of code that is will only sent this Track & Trace code (regardless of the current status) when you change the status to shipped?

Second question: In none of above cases the Track & Trace code is displayed (emailed) when you manually send the email from the single product order view. Is there a way to let this email also send the Track & trace code?

Kind regards,
Lumiga

Hi Nicolas,

Thanks for your answer. Everything works fine now.

But regarding point 1 and 2, in both situations there is no Track & Trace code sent if you choose the Email button from the order details page on the top beside the invoice and shipping invoice button.

Can you please explain why this is?