No shipping method found with UPS plugin

-- HikaShop version -- : 3.2.2
-- Joomla version -- : 3.8.3
-- PHP version -- : 7
-- Error-message(debug-mod must be tuned on) -- : Notice: Trying to get property of non-object in .../xxxxxxx.com/plugins/hikashopshipping/ups/ups.php on line 511

Hi,

All other shipping methods are working fine, but the UPS shipping plugin give "No shipping method found".

There is also a error on the page:
Notice: Trying to get property of non-object in .../xxxxxxx.com/plugins/hikashopshipping/ups/ups.php on line 511

This site is still in development, but I can remember it worked before the update to 3.0. But that is more an assumption

See screenshots on: lumiga.nl/1/screenshots.zip

Hope you can help me with this issue.

I have also checked the FAQ page:
www.hikashop.com/support/documentation/i...ins-listing.html#faq

Kind regards,
Lumiga

Hello,

We actually can't read what's in your screenshots, can you send us new screenshots in which we can correctly check :
- Your shipping method configuration page
- How you configured your product used when testing your shipping plugin
- The shipping address used during your test.

Thank you.

Hi Mohamed,

You can download the screeshot's overhere:
lumiga.nl/1/screenshots.zip

As you can see in screenshot 5 there is also a Message about the missing Width, Lengt and Height.
Can that be related to the UPS shipping plugin? Because I never saw this before in my other shops.

Kind regards,
Lumiga

Hi Lumiga,

Your issue can be coming from the way you have set the "State/Province code" option of your UPS shipping method configuration page.
Setting that option to "ZH" instead of "Zuid-Holland" will probably be better.

Hi Mohamed,

Sorry, but after setting the State/Provice code to ZH I still get this error.

Kind regards,

Lumiga

Hello Lumiga,

That's weird, I just tested it on my end with the same configuration and it worked fine can you test it with your product dimension in "cm" and show us how you configured the "Dimension symbols" option via "Hikashop->System->Configuration->advanced".

Thank you !

Hi Mohamed,

In that case I see less errors. See printscrreen.
But when I add a product to the cart the pop-up doesn't show up.
Also I have to refresh the page by myself to see what's in my cart.

Hope you know how to fix this.

Kind regards,
Lumiga

Hello Lumiga,

In that case I see less errors. See printscrreen.

If you're now only having "notice" and no warning messages that's better, note that it won't affect your shop.
Note that when your shop is in production mode you should :
- Disable the Joomla debug mode ("Administration->Global configuration->System->Debug System/Language")
- Set the "error reporting" option of the Joomla configuration to "none"

But when I add a product to the cart the pop-up doesn't show up.

Can you try it after setting a different value for the "Popup mode" option via "Hikashop->System->Configuration->Display" ?

In that case I see less errors. See printscrreen.

And were you able to see shipping methods displayed on your checkout workflow ?

Best regards,
Mohamed Thelji.

Can you try it after setting a different value for the "Popup mode" option via "Hikashop->System->Configuration->Display" ?

I tried all the different values but it doesn't give any pop-up from the Hikashop Add to Cart notification Plugin.

Just for sure, i'm talking about this popup.

And were you able to see shipping methods displayed on your checkout workflow ?

Yes

Helllo,

In that case can you check if you have correctly disabled the "Add to cart legacy" option via "Hikashop->System->Configuration->Advanced" ?

Thank you.

Hi Mohamed,

All my legacy buttons are disabled. See screenshot.

Hello Lumiga,

Your issue is probably coming from your template, can you test it with one of Joomla default templates ?

Thank you.

Hi Mohamed,

I have test with the tempalte Protostar, but also there is no pop-up.
So I think it's not comming from my template.

See movie:

Part of the message is hidden for the guests. Please log in or register to see it.


I hope you can find, where it's comming from.

Kind regards,
Lumiga