Mondial Relay - "no shipping method" "Pas de méthode de livraison disponible"

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  • Hikashop Business
5 years 9 months ago #294194

-- url of the page with the problem -- : chico.cool/mon-panier/checkout/step/step-2
-- HikaShop version -- : 3.4.0
-- Joomla version -- : 3.8.8
-- PHP version -- : 7.0.30
-- Browser(s) name and version -- : FF 60.0.2

Bonjour,
Hello,

I follow steps to setup the mondial relay plugin, but I still have a problem "no shipping method" "Pas de méthode de livraison disponible" on my french site appears as you can see on the screen shot attached.

The Mondial Relay is the only shipping method I need to install.
By the way, I don't understand why it does not appear in the list of Shiiping method in Hikashop Menu "System > Shipping Methods" but the Joomla plugin is fine and published.

Where is the problem?
Thansk for your help

Last edit: 5 years 9 months ago by pmarty.

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5 years 9 months ago #294215

Hello,

Firstly you should follow each step of the "Shipping methods" section of our FAQ :
www.hikashop.com/support/faq#ship

If you're still having your issue, can you show us some screenshots of how you configured your :
- Mondial relay custom field via "Hikashop->Display->Custom fields"
- Checkout workflow via "Hikashop->System->Configuration->Checkout"
- Product dimensions / weight that are in your cart when you test it

Thank you.

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  • Posts: 36
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  • Hikashop Business
5 years 9 months ago #294232

Hello,

I've read the steps and applied, except the manual shipping plugin activation as I don't need this shipping method. I just want to display Mondial Relay.

Here are the screenshots you asked for.
Mondial Relay Custom Field:



The Chekout workflow:


And here the part of the product page with size and weight:


Thanks!

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  • Hikashop Business
5 years 9 months ago #294273

Maybe do you need a private access to test on the website?

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5 years 9 months ago #294261

Hello,

The Mondial Relay plugin will only be responsible for the pickup-point selection, so you should also use shipping method like "Manual shipping methods" to properly add a shipping price on your order.

The following user(s) said Thank You: pmarty

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  • Hikashop Business
5 years 9 months ago #294282

Damned, it was so simple.
I modified that and it works fine. Thank you Moahmed!

BTW, I think you should update your Mondial Relay tuto and add this little piece of information. There is not a line about that setup trick.

Thanks again!

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