Email modification

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5 years 5 months ago #299928

-- url of the page with the problem -- : www.langhoirs.be
-- HikaShop version -- : 4.0.0
-- Joomla version -- : 3.9.0
-- PHP version -- : 5.6

Dear all

When I customer has bought a ticket for an event and he has paid, then he gets an email with information that the ticket will be ready at the entry.

How can I change this text which is put in this confirmation email?
I don't want to change it every time. I want that when the email is shipped it automatically send the email with the right text.

Can anyone tell me how to change this?

Many thx

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5 years 5 months ago #299930

Hi,

HikaShop sends several emails.
1 When the order is created, the "order creation notification" email is sent.
2 When the order is confirmed automatically by the payment plugin after the payment the "order status notification" email is sent.
3 If you change the status of the order to "shipped", you can choose to send an "order status notification" email.
So I understand that you want to have the "order status notification" email to be different between point 2 and 3, is that right ?
In that case, when you edit the "order status notification" email via the menu System>Emails (Business edition only), you have a "per status override" button for each section of the email which allows you to customize the email differently for each order status:
monosnap.com/file/1Nsvlr7MpnKOAWB1vjszvEgEQKPiIE

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