Variants & Shipping

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7 months 5 days ago #314473

-- HikaShop version -- : 4.2.2
-- Joomla version -- : 3.9.14

Hello. My all products have variants with different weight. And i have created multiple shipping methods based on weight. In the front end, when a product, with variant selected, is added to cart, the shipping does not behaves according to the weight.

Please could you help. i have already shared the Admin login details earlier. Please let me know if i need to share them again.

Please consider the Screenshot attached.

Thank you,

Sharat

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Last edit: 7 months 5 days ago by sdhakad.

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7 months 5 days ago #314476

Hello Sharat,

Can you give us more information about how to reproduce your issue, and about how you configured your variants that you are adding to your cart, and the shipping method that should be displayed ?

Thank you.
Kind regards,
Mohamed.

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7 months 4 days ago #314484

Sure. Please follow the below steps:

Go to dawnlee.in/11/index.php/shop/product/mamra-almond

packaging: Paper Pouch
Weight: 200 gm
Quantity: 10 or anything above 1 Kg total
Add to cart

Cart: proceed to checkout
Here the shipping will remain Rs. 95 only despite the weight being much more.



Thank you,

Sharat

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7 months 4 days ago #314487

Hello Sharat,

I wasn't able to reproduce it on my end with the same configuration, can you give us a temporary back-end access to your website so that I can directly test and debug it ? Thank you.

Kind regards,
Mohamed.

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7 months 3 days ago #314506

Hello. i have sent the login details through Contact Us form.

1. Backend - Please check the shipping configuration which is based on weight.
2. Frontend - Add to cart products with large quantity, but the shipping remains constant at the minimum.


Thank you,

Sharat

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7 months 3 days ago #314527

Hello Sharat,

Your issue is coming from the fact that you did used the proper "weight" option to set it for your product and their variants.

You should use the default "weight" option else shipping methods won't be able to retrieve it.

Kind regards,
Mohamed.

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Last edit: 7 months 3 days ago by Mohamed Thelji.
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7 months 1 day ago #314581

Thank you, it helped.

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