Shipping allowed to an excluded zone

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  • Hikamarket Multivendor Hikashop Business
1 year 5 months ago #326217

-- HikaShop version -- : 4.4.0 [2011031346]
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3.18

We have just received a confirmed order from the USA for 2 products but the shipping method is restricted to the UK. There was no shipping charge.
I reproduced the problem on my test site:

2 products, no warning, no shipping fees and I can checkout.



If I remove one of the products (either one) the 'No shipping method' is correctly displayed and I am unable to check out.



Any ideas?

Best regards
Trevor

Looks like it is a repeat of an earlier issue: 900205
Can you remember how you fixed it?

regards
Trevor

Attachments:
Last edit: 1 year 5 months ago by trevsmiff. Reason: Looks like a repeat of this: https://www.hikashop.com/forum/shipping-methods/900205-order-accepted-when-no-shipping-available-for-zone.html

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1 year 5 months ago #326310

Hello Trevor,

I wasn't able to reproduce it on my end, can you send us a temporary access to your website, so that we can do some testing and find out how to reproduce it ? You can send it using our contact form and by specifying a link to that thread :
www.hikashop.com/support/contact-us.html

Thank you for your feedback !
Kind regards,
Mohamed.

Last edit: 1 year 5 months ago by Mohamed Thelji.

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