Losing payment type when selecting some Aust Post methods

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1 year 1 month ago #331972

-- HikaShop version -- : 4.4.1
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.3.23
-- Browser(s) name and version -- : Chrome Version 88.0.4324.146
-- Error-message(debug-mod must be tuned on) -- : No payment methods found

When I leave the default Aust Post shipping method I can see the payment method (bank transfer).
However if I choose another Aust. post shipping method I lose the payment method and get an error message No payment methods found".
This is most curious.
I do have some text in the restrictions section of my payment within Hika Shop. See attachment.
I do not remember added that text but must have at some time.
Perhaps unrelated is that I cannot see all the possible shipping options. That might of course be due to the information from Australia Post.

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1 year 1 month ago #331981

Hello,

The first thing to do should be to follow each point of the "Payment methods" section of our FAQ via :
www.hikashop.com/support/faq.html

If you're still having that issue, can you show us through some screenshots for example, how you configured your shipping methods (Hikashop->System->Shipping methods) and payment method (Hikashop->System->Payment methods). Thank you.

Kind regards,
Mohamed.

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1 year 3 weeks ago #332240

Mohamed
Here is a copy of the payment and shipping configuration.
Perhaps there is something very obvious I have or have not done?

Regards
Tim Knell

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1 year 3 weeks ago #332245

Hello,

Your issue is coming from the fact that you have restricted your payment method for the "Petals & Patches shipping methods - Parce Post (your own packaging)" shipping method.

If you want your payment method to be used regardless of the shipping methods selected during the checkout workflow, you should unset that option through your payment configuration page.

Kind regards,
Mohamed.

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