Shipping method is not showing up

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  • Hikashop Essential
3 months 3 days ago #336530

-- HikaShop version -- : 4.4.4
-- Joomla version -- : 3.9.22
-- PHP version -- : 7.4.23

Hi support,

I'm trying to use USPS for the shipping method but it is not working. I added the USPS webtools user id and added other required fields but it is not working. Here is the product and shipping

method configuration.

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  • MODERATOR
3 months 2 days ago #336538

Hello,

Firstly, can you follow each point of the "Shipping methods" section of our FAQ :
www.hikashop.com/support/faq.html

If it's still not working, can you also try it with the "Container" option to "Variable" and test it again ? Thank you.

Kind regards,
Mohamed.

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  • Posts: 13
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  • Hikashop Essential
3 months 2 days ago #336569

Hi support,

I sent you guys a temporary back-end access through your contact form, since I couldn't make it work, please take a look at the backend and see what is missing in the configuration.

here is the page for the products on frontend:
dev.zenengineering.com/zen-store/book-store.html

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  • Posts: 12948
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  • MODERATOR
3 months 1 day ago #336593

Hello,

Your issue were coming from restrictions on your USPS shipping methods which were preventing it from being used (cf. attached screenshots).

We removed your USPS shipping method restrictions, and it seems to be working fine now.

Kind regards,
Mohamed.

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Last edit: 3 months 1 day ago by Mohamed Thelji.

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  • Posts: 13
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  • Hikashop Essential
2 months 3 weeks ago #336715

Thanks support, it is working now.

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