DHL shipping does not show at check out

  • Posts: 13
  • Thank you received: 1
  • Hikashop Business
6 hours 40 minutes ago #367684

-- url of the page with the problem -- : www.extrapet.nl
-- HikaShop version -- : 5.1.5
-- Joomla version -- : 5.2.5
-- PHP version -- : 8.3

installed the plugin, filled all fields, but shipping method does not show up at check out.
- API codes correctly filled (as received from DHL)
- all fields correctly filled
all other shipping methods show up correct. And even when I publish the DHL option without any restrictions (size, weight etc) it doesn't show up.

what did I miss?

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  • Posts: 83997
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  • MODERATOR
4 hours 10 minutes ago #367686

Hi,

If other shipping methods are available, the error messages associated with the shipping methods not being displayed won't be displayed by HikaShop so that customers can continue without trouble.
If you want to get the error message relative to DHL, disable temporarily the other shipping methods.

Also, make sure the "debug" setting is enabled. It will add extra debug information in the "payment log file" of the HikaShop configuration.

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